Arena Health & Performance
3/111 Pittwater Road, Hunters Hill, NSW 2110
Last Updated: 29/06/2025
1. Introduction
Arena Health & Performance (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. What Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, date of birth, emergency contact details, and relevant health information for service provision.
- Health Information: Medical history, health conditions, treatment notes, and other information necessary for exercise physiology, rehabilitation, and allied health services.
- Website Data: IP address, browser type, pages visited, and usage data collected through cookies and analytics tools.
3. How We Collect Your Information
We collect information when you:
- Contact us via our website forms, email, or phone
- Book or attend appointments
- Provide details during consultations or assessments
- Visit our website (usage data via cookies/analytics)
4. How We Use Your Information
We use your information to:
- Provide personal training, exercise physiology, and allied health services
- Respond to your inquiries or appointment requests
- Process payments and manage accounts
- Communicate important updates about your care or our services
- Improve our services and website functionality
- Comply with legal, regulatory, and insurance obligations
5. Disclosure of Your Information
We may share your information:
- With health professionals involved in your care (with your consent)
- With service providers assisting with our operations (e.g., IT, payment processing)
- When required by law, court order, or regulatory authorities
- With your written consent for other purposes
6. Data Security
We take reasonable steps to protect your personal and health information from loss, misuse, unauthorised access, alteration, or disclosure. Your information is stored securely, whether electronically or in physical files.
7. Accessing and Correcting Your Information
You have the right to access or correct your personal information held by us. Please contact us in writing and we will respond promptly, as required by Australian privacy law.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools (e.g., Google Analytics) to improve your browsing experience and monitor site usage. You can manage your cookie preferences via your browser settings.
9. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies.
10. Contact Us
For any questions or requests relating to your privacy, please contact:
Arena Health & Performance
3/111 Pittwater Road, Hunters Hill, NSW 2110
Phone: +61 430 527 579
Email: info@arenahp.com.au
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.